REFERENSI BUKU MANAJEMEN PEMASARAN HOW TO
REFERENSI BUKU MANAJEMEN PEMASARAN FREE

The Journal of Consumer Affairs 33: 223-235. Consumer Satisfaction with a Managed Health Care Plan. The Journal of Behavioral Health Service and Research 27: 75-86. PsychometricД®valuation of an Inpatient Psychiatric Care Consumer Satisfaction Survey.

Kolb, Scott J, Kathryn E.H.Race and Jerry H. Demystifying Patient Throughput to Optimize and Patient Satisfaction. Improving Service and Increasing Patient Satisfaction. International Journal of Bank Marketin 17/4: 182-191. Sector: The Impact of Technology on Service Delivery. International Journal of Service Industry Management, 6 No.2: 46-61. The Zone of Tolerance Exploring the RelationshipД«eetween Service Transaction and Satisfaction with the Overall Service. Healthscapes: The Role of FacilityДЄnd Physical Environment on Consumer Attitudes, Satisfaction, QualityДЄssessments, and Behaviors.

REFERENSI BUKU MANAJEMEN PEMASARAN FREE

New York: The Free Press, Simon & Schuster: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. Heskett, James L, Earl Sasser Jr and Leornard A Schlesinger. Consumer Behavior, Building Marketing Strategy. Hawkins, Del I, Roger J Best and Kenneth A Coney. International Journal of Arts Management 6: 23-32. Intentions: An Exploratory Study of Museum Visitors. Analisis Kualitas Pelayanan, Pengaruhnya terhadap Image (Studi pada Penderita Rawat Inap Rumah Sakit). Journal of Academy Marketing Science 26: 101-114. Internal Marketing: A Way of Improving Service Relationship Behavioral Consequences, Antecedents, and The ModeratingД®ffect of the Duration of the Relationship. Trust, and Commitment in Customer Relationships. Departement of Public Administration University of nevada, las Vegas (March 25). Yogyakarta: Penerbit Andi OffsetДЇinley, Veronda M. Customer Service and Satisfaction in Emergency Departement. Pascasarjana Universitas Gajah Mada, Yokyakarta.: 1-75.Д®mergency Nurses Association (Tanpa Tahun) Position Statement. Terhadap Corporate Image (Studi pada RSU Pemerintah dan Swasta diД«andung, Yokyakarta, Semarang dan Surabaya). Praktik Kesadaran Ekologis dan Pengaruhnya Journal of Marketing 61: 35-51.Дudung Abdurahman.2000. SanДЇransisco: Jossey Bass Publishers: 15-25.Дonney, Patricia M and Joseph P.

REFERENSI BUKU MANAJEMEN PEMASARAN HOW TO

Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization. Gaithersburg, Maryland: Aspen Publisher, Inc.: 1-331.Дarmanto Djojodibroto. Health Care Marketing: A Foundation For Managed Quality. Gaithersburg, Maryland: An Aspen Publishers,Д¬ooper, Philip D. Marketing Health Care Service he Medical Staff. Health Care Administrations, Principles, Practices, International Journal of Bank Marketing16/3: 108-116.Д¬larke, Roberta N. The Effect of Internal Marketing on OrganizationalД¬ommitment among Retail Bank Managers. Administration Quarterly,Д«oy S.Sabarguna. Dimensions of Customer Loyalty-Separating Friends from Well Wishers Cornell Hotel and Restaurant. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 15:Д«ologlu, Seyhmus. Loyalty Explained by Customer and Store Related Factors.

Journal of the Academy of Hospital Administration Vol.15 No.1: 29-32.Д«loemer, Josee and Gaby Odekerken-Schroder. Patient Satisfaction in a Tertiary Referral Hospital. Upper Saddle River New Jersey: PrenticeД«hattacharya, Arpita, Prema Meno, Vipin Koushal and K.L.N Rao. Strategies for Growing,Д¬ustomer Value and Profitability. Journal of Business Research 47: 161-171. Tertiary Education and Managemenet 8: 217-230. Oral Participation in Retail ServiceДelivery: A Comparison of The Roles of Contact Personnel and Customers.Д®uropean Journal of Marketing Vol 30 No.9: 75-90.Д«elanger, Charles, Joan Mount and Mathew Wilson. Yogyakarta: Andi: 137-195.Д«aron, Steve, Kim Harris and Barry J Davies. Manajemen Usahawan Indonesia No.06/TH.XXXIII Juni 2004: 35-40.Д«arnes, James G. Strategi Manajemen Pemasaran Jasa Kesehatan. Meeting CustomersвЂ™ Requirements and What Can beД®cpected. International Journal of Service Industry Management vol.9 No.1: 7-23.ДЄschner, Gabor S. Image on Quality, customer Satisfaction and Loyalty for Customers with Journal of Marketing 58: 53-56.ДЄndreassen, Tor Wallin and Bodil Lindestad. Satisfaction Market Share, and Profitability: Finding From Sweden. MelaluiДЄnderson, Eugene W., and Jaesung Cha. Rumah Sakit Indonesia Belum Siap Bersaing. Kesehatan dan Kesejahteraan Sosial Propinsi Sumatera Barat:1-46.ДЄchmad Hardiman. Profil Kesehatan Propinsi Sumatera Barat.

Referensi buku manajemen pemasaran